If the order does not meet your expectations, you can return it. You can make a return within 14 days of receiving your order. You must communicate your wish to return/exchange via an email to encomendas@vanitysoul.com mentioning the order number, name and the products to be give back. Subsequently, VANITYSOUL® will send an email with all the information necessary to correctly proceed with the return/exchange. If you have any questions, you can always contact 967 838 113 (Call the national mobile network).

Products must be sent to the following address:

MR – VanitySoul Lda.
Rua da Cruz Mota nº24
4890-314 Fervença Celorico de Basto

Any return/exchange of items must respect the following parameters:

• Return of products in their original state, that is, packaging in good condition, tamper-proof and accompanied by the respective invoice. If the above proposition is not met, no exchange/return will be accepted.

Return for product exchange:

• Shipping costs to our address are the sole responsibility of the customer, except in particular cases, such as products damaged during transport/technical problems.

Refund for refund:

• If you wish to receive a refund, shipping costs will be deducted. Except that the reason for the return is the sole responsibility of VANITYSOUL®.

The return/exchange will only be carried out after checking the condition of the returned products.

NOTE: Returns are not accepted for: medicines, food (milk, baby food, etc.), orthopedic items with specific measurements, compression socks, personalized items and any other item that is indicated at the time of purchase by one of the our employees.

Manufacturer Warranty

VANITYSOUL® only works with products of proven quality, which guarantees maximum customer satisfaction with zero complaint rates. However, we inform our valued customers that medical devices (tensometers, nebulizers, thermometers, etc.) have an associated warranty, which varies according to the supplier and the device in question, which is mentioned to the customer at the time of purchase.