1.1. These conditions of sale apply:
(a) to all offers contained on this website – also called the “site” – issued byhttps://www.vanitysoul.com, belonging to MR – VanitySoul Unipessoal Lda. with headquarters at Rua da Cruz Mota nº24 4890-314 Fervença Celorico de Basto; and (b) all agreements and relationships concluded between VANITYSOUL® and any customer who places orders through this website.

1.2. VANITYSOUL® accepts product orders only through this website.

1.3. The general conditions of sale are the only ones applicable and replace all other conditions, except prior express and written agreement. VANITYSOUL® may occasionally modify certain provisions of its general conditions, and these must also be re-read each time you visit the website https://www.vanitysoul .com (hereinafter “Site”).

We consider that when the order is validated, the customer is automatically accepting our general conditions of sale.

2.1. Registration
To make purchases through this website, you must register in advance. The data requested for registration are: Personal Details (Name, Surname, E-mail, Telephone, Fax and CPF); Address (Company, Street, Number, Location, Zip Code, Country and State).

2.1. Order
The products shown on this site are grouped by several Categories. These categories are identified in the top menu and in the left column on the site's internal pages. By choosing one of these categories you will have access to the subcategories belonging to the selected area, as well as the list of products.

The products viewed on the website you wish to order must be inserted into the shopping cart, using the “Add” option. You can also obtain more detailed information about the products viewed by clicking on the product name to access detailed images of them, their names and references, characteristics, other models, etc.

2.2. Shopping Cart
Once you have placed all the products you want to order in the shopping cart, you can proceed and complete your order. To do so, you must follow the following steps:

Step 1: Billing Details
Shipping Address (if you want the order to be delivered to a different address).

Step 2: Payment Methods
After confirming your order you will receive an order receipt response email.

2.3. Order Acceptance
Confirmation of the availability of ordered products and acceptance of your order will be made by email. After confirmation by VANITYSOUL®, an agreement will be formed that obliges https://vanitysoul.com and the customer to comply with the sales conditions. VANITYSOUL® may withdraw, at any time, any offer or change the price indicated until an agreement is reached with the customer.

Product images on our website may not be exactly the same as the products delivered to the customer. Information about products is provided by the manufacturer or competent authorities in the sector, therefore we do not assume any responsibility for the information provided.

If there is a stock outage, the customer will be informed immediately about the status of their order and when it is scheduled to be delivered. If the order includes products with immediate and non-immediate availability, the customer has the possibility of dividing the order according to their wishes.

All information contained on this website or any information provided by our employees, has the sole purpose of informing and helping the customer with the purchase, thus not dispensing with the advice of the your doctor, when justified.

5.1. Countries where we sell:

• Continental Portugal and Autonomous Regions (Azores and Madeira);
• Some European countries (Germany, Austria, Bulgaria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Netherlands, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Poland, Czech Republic, and Sweden);
• Other European countries: Under budget (price varies according to the weight of the order).;
• Rest of the World: we only sell upon prior consultation regarding shipping costs/fees.

5.2. Shipping

CONTINENTAL PORTUGAL

• For orders under €50, shipping via NACEX is €3.99.
• For orders over €50, shipping via NACEX is FREE.
• For orders under €50, to a NACEX.shop point, shipping is €3.00.
• For orders over €50, to a NACEX.shop point, shipping is FREE.
• For orders under €50, via CTT Expresso, shipping is €3.00.
• For orders over €50, via CTT Expresso, shipping is FREE.
• For orders under €50, to a UPS Access Point, shipping is €4.40.
• For orders over €50, to a UPS Access Point, shipping is FREE.
• Orders containing products from the "Diapers" and "Food & Milk" categories are always subject to shipping costs. However, if you choose to pick up the order at one of the available Pick-Up points, shipping is free for purchases of €50 or more.

AUTONOMOUS REGIONS, AZORES AND MADEIRA

• For orders over €80, shipping via CTT Expresso is FREE.
• For orders under €80, shipping via CTT Expresso is €8.00.
• Orders containing products from the "Diapers" and "Food & Milk" categories are always subject to shipping costs.

SPAIN PENINSULA

• For orders over €60, shipping via NACEX is FREE.
• For orders under €60, shipping via NACEX is €6.00.
• For orders under €60, to a NACEX.shop point, shipping is €5.00.
• For orders over €60, to a NACEX.shop point, shipping is FREE.
• Orders containing products from the "Diapers" and "Food & Milk" categories are always subject to shipping costs.

SOME EUROPEAN COUTRIES

• DPD Home Delivery: Germany, Austria, Bulgaria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Netherlands, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Poland, Czech Republic, and Sweden — shipping cost is €16.50.

REMAINING EUROPEAN COUNTRIES

• Under quote (value varies according to the weight of the order).

REST OF THE WORLD

• Under quote (value varies according to the weight of the order).

Delivery time depends on weight and delivery location. You can request detailed information by sending an email to encomendas@vanitysoul.com or by calling 967 838 113 (Call the national mobile network). Overweight or large orders are subject to shipping review. This way, the VANITYSOUL® team will contact the customer to adjust shipping. Customs fees are borne by the customer.

5.3. Delivery Time
Your order will be shipped as soon as all items are available, except under stock-out conditions.

• Continental Portugal: 1 to 3 business days.
• Autonomous Regions, Azores and Madeira: up to 10 working days.
• Spain Peninsula: 1 to 3 business days.
• Rest of Europe: up to 10 business days.

However, the delivery times mentioned above may be changed during critical periods, particularly during holidays, Christmas and others. And also, in orders that need to be inspected by customs.

ATTENTION: Orders subject to re-delivery (absent recipient/incorrect data) may have associated costs, borne by the customer.

5.4. Collection in store
Collection in store from Monday to Friday from 8:30am to 7:30pm or on Saturday from 9:00am to 7:00pm. Communicate the date and time of pick-up before picking up in case there are changes to the pick-up time.

6.1. If the order does not meet your expectations, you can return it.
You can make a return within 14 days of receiving the order. Your intention to return/exchange must be communicated via an email to encomendas@vanitysoul.com mentioning the order number, name and products to return. Subsequently, VANITYSOUL® will send an email with all the information necessary to correctly proceed with the return/exchange.
Products must be sent to the following address:
MR – VanitySoul Unipessoal Lda.
Rua da Cruz Mota nº24
4890-314 Fervença Celorico de Basto

6.2. Any return/exchange of items must comply with the following parameters
Return of products in their original state, that is, packaging in good condition, tamper-proof and accompanied by the respective invoice. If the above proposal does not occur, exchange/return will not be accepted.

6.3. Return for product exchange
Shipping costs to our address are the sole responsibility of the customer, except in particular cases, such as products damaged during transport/technical problems.

6.4. Return for refund of value
If you wish to receive a refund, shipping costs will be deducted. Except that the reason for the return is the sole responsibility of VANITYSOUL®. The return/exchange will only be carried out after checking the condition of the returned products.
NOTE: Returns are not accepted for: medicines, food (milk, baby food, etc.), orthopedic items with specific measurements, compression socks, personalized items and any other item that is flagged at the time of purchase by one of the our collaborators.

6.5. Order not delivered
Incomplete or incorrect completion of the delivery address may result in the order being returned to Vanity Soul. Therefore, we recommend that you make absolutely sure that your address is complete and correct when placing your order on our website. It is not possible to change the delivery address after the order has been picked up or sent by the carrier. If the address indicated on the order is incorrect or incomplete, the order will be transported and then returned to Vanity Soul. As soon as it is returned to us, we will contact you immediately via email so you can decide which solution you prefer:
1) That the order be sent again (the reshipment cost will be borne by the customer)
2)Refund the amount paid (the shipping cost will not be refunded). The refund of the amount paid will be made through the original means of payment and to the account used when making the purchase. The refund may take between 5 and 10 business days to process and the customer will receive a confirmation email once the account has been credited.
If the order is returned to Vanity Soul as “Unclaimed” – meaning it was not picked up by the customer from the carrier in a timely manner – Vanity Soul will proceed in exactly the same manner as described above.

6.6. Manufacturer's Warranty
VANITYSOUL® only works with products of proven quality, which guarantees maximum customer satisfaction with zero complaint rates. However, we inform our valued customers that medical devices (tensometers, nebulizers, thermometers, etc.) have an associated warranty, which varies according to the supplier and the device in question, which is mentioned to the customer at the time of purchase.

7.1. ATM
Make the payment at an ATM or Homebanking service.
You do not need to send proof of payment.

7.2. Credit Card
You will be asked for your credit card number, cardholder name, expiration date and security code via a secure connection.</ p>

This payment method is only valid for the following countries: Andorra, Argentina, Austria, Germany, Belgium, Brazil, Chile, Cyprus, Slovakia, Slovenia, Spain , Estonia, Finland, France, Greece, Netherlands, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, United Kingdom, San Marino, Sweden, Switzerland, Vatican.

7.3. Bank Transfer
The NIB is sent in the order confirmation email.
Insert the order number in the transfer description so that it is easier to associate the payment with the order.
Send the receipt to the address encomendas@vanitysoul.com.

7.4 MBWay

7.5 Paypal

8.1. The customer has a maximum period of 14 days to freely terminate the contract signed with VANITYSOUL®.

The consumer can exercise the right of free resolution within 14 days, counting from the day following the day on which the purchase is made, without needing to indicate any reason.

To exercise the right of free resolution, the user must communicate their decision to terminate the purchase contract by sending an email to encomendas@vanitysoul.com or through a statement (or resolution model, which is not mandatory) addressed to VanitySoul®, Rua da Cruz Mota nº24, 4890-314 Fervença Celorico de Basto.< / span>

The right of free resolution does not cover the purchase of medicines, food (milk, porridge, etc.), orthopedic articles with specific measurements, compression stockings, articles personalized items and any other item that is highlighted at the time of purchase by one of our employees.

8.2. Effects of free resolution

In the event of termination of the purchase contract, and the assumptions in point 8.1 have been verified. , the amount paid will be refunded (except for shipping costs, except in the case provided for in item 6.4.), within 14 days, counting from the date on which the user informs his decision to terminate the contract.< / span>

Refunds will only be made after receipt and inspection of the returned goods. Products must be sent to the following address: VanitySoul®, Rua da Cruz Mota nº24, 4890-314 Fervença Celorico de Basto. Shipping costs are borne by the user.

8.3. Refund

The refund will be made using the same payment method chosen by the user (see item 7. of this document) at the time of purchase, within 14 days. If the user requests a different refund method, any additional costs will be deducted from the amount to be refunded. Any exchange rates borne by the user will not be refunded.

8.4. Conflict Resolution

In the event of a dispute, the consumer can resort to the following alternative consumer dispute resolution entity:

Consumer Conflict Arbitration Center – Porto (CICAP)

Rua Damião de Góis n.º 31, Loja 6, 4050-225 Porto

Tel. 225 508 349 (Call to national landline network)

Email: cicap@cicap.pt

9.1. In compliance with the provisions of the Personal Data Protection Law, the VANITYSOUL® customer and user of the website may, at any time, exercise the rights of access, rectification, cancellation and communication of their data through the following ways: in the website area called “My Account”, through encomendas@vanitysoul.com or through 967 838 113 (Call to the national mobile network). If you wish to cancel your email, you must cancel it using the email address found in our database, otherwise we will not be able to remove it.

9.2. The customer authorizes VANITYSOUL® to automatically process the customer's personal data, including all those disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, managing and executing purchases and respective registrations, access control , including the use of “cookie” technology, which may be accessed by VANITYSOUL® service providers and suppliers, namely accounting and auditing companies.

9.3. The customer authorizes VANITYSOUL® to disclose the customer's personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, although the customer may offer such disclosure in the field on the website intended for this purpose.

10.1. Username
Each registered customer will choose a Username (email) that is unique, personal and non-transferable. The password is generated automatically and can later be changed by the customer. It must be kept secret.

10.2. Prices and Stock Availability Limitation
Prices are shown in euros and include the applicable fees* and taxes (VAT). The prices indicated are exclusive to purchases made through this website.
The availability of the products displayed on the website is limited to the stock available at any given time. Prices and other descriptions are subject to change without prior notice, including due to stock replenishment. *except customs duties.

10.3. Ownership of Content and Distinctive Signs
All data and content on the website, including distinctive trade signs, are the exclusive property of VANITYSOUL® or third parties and are therefore protected by law.

10.4. Errors in Content
VANITYSOUL® assumes no responsibility for any errors in the website content or the information provided. VANITYSOUL® makes every effort to ensure the accuracy and compliance of the website but reserves the right to freely modify its contents at any time and without prior notice.

10.5. Use of the Internet
VANITYSOUL® shall not be held liable for any losses or inconveniences resulting from the use of the Internet, including, for example, service interruptions or access failures, external intrusions, the presence of computer viruses, or any cases of force majeure.

10.6. Newsletter
The newsletters sent by e-mail and/or WhatsApp are intended to share promotions and general information from VANITYSOUL®. The customer may receive the newsletter from the moment they register for it or on the website, as long as no indication to the contrary is provided in the registration form.

10.7. Promotional Codes
It must be entered in the designated field when completing your order. Promotional codes cannot be combined with discounted items or certain brands (Libero, Saro, Tena, Philips Avent, Doomoo, etc.).

10.8. Online Points
By creating an account on our website and placing orders while logged in, you accumulate points — for every €1.00 spent, you earn 1 point (if the order contains promotional items, the amount does not accumulate points). Points can be redeemed at checkout while logged in. Within your account, under Control Panel > Offers and Vouchers > Points Card, you can check your points balance and convert them into a discount voucher. Point redemption is not available for some categories such as: Milk, Diapers, MNSR, among others.

• 100 points = €5.00 voucher
• 200 points = €10.00 voucher
• 500 points = €25.00 voucher
• 1000 points = €50.00 voucher
• 2000 points = €100.00 voucher
• 5000 points = €250.00 voucher